Contact

(02) 6287 2136

contact@candamberliquor.com.au

Shipping policy

1. Delivery

1.1. You acknowledge that the Purchase Services offered by Candamber Liquor integrate delivery (the 'Delivery Services') through the use of third party delivery companies (the 'Delivery Service Providers').

1.2. It is a legal requirement that the person receiving the Products is over the age of 18. The Delivery Service Provider may refuse delivery if the receiver appears to be intoxicated.

1.3. In providing the Purchase Services, Candamber Liquor may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Provider. You acknowledge and agree that Candamber Liquor is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Provider in respect to providing the Delivery Services.

1.4. In the following situations, no refund or return will be available.

(a) Denied acceptance of delivery by receiver;
(b) Inaccurate delivery address;
(c) Absent receiver - If a receiver is not home and a calling card is left at the address by the Delivery Service Provider, it is the receiver’s responsibility to contact the Delivery Service Provider to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to Candamber Liquor for a Return Fee.
(d) Receiver appears to be intoxicated.

1.5. In the event that an item is lost or damaged in the course of the Delivery Services, Candamber Liquor asks that you:

(a) contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and
(b) contact us by sending an email to contact@candamberliquor.com.au. outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.
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